TForce, a national provider of final mile services, is not only a disruptor but differentiates itself by focusing on the overall delivery experience. Moving forward, TForce will continue to invest in technological advancements, as well as focusing on the end user's delivery experience. "TForce is well positioned to assist our customers rapid growth within e-commerce …
Category: Customer Experience
Evolution of E-Commerce, Social Media and Logistics
Darkstore - an urban fulfillment company and “invisible retailer” providing services for e-commerce brands, partnered with Nike to bring sneakers direct-to-consumer by way of Snapchat. Yes, you read that correctly - Sneakers purchased inside the Snapchat app. TechCrunch reported that this “collaboration of epic proportions pre-released the Air Jordan III “Tinker” on Snapchat with same-day …
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Delighting the Customer is the Key to Successful Final Mile
An article in Supply Chain Brain proposed this important question: "As last-mile delivery becomes an increasingly important part of the brand promise, how can it be leveraged to delight the customer? How do you transform delivery drivers into brand ambassadors*?” We as a company are committed to creating quality customer experiences across the board, from …
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Press Release: TForce Final Mile Launches New Customer Experience Model and TForce Tour
Immersive Customer Experience Program makes home delivery a more personal endeavor July 24, 2018 - Dallas, TX TForce Final Mile announces today the launch of a customer experience initiative to personalize delivery services. This new CX initiative positions customers as the most important aspect of the delivery process. Under the vow to Deliver Strong, the …